FAQ

Ordering & Age Verification

Do I need to be a certain age to order?
Yes. All cigar purchases require you to be 21 or older, per federal law. You'll confirm this at checkout, and an adult signature (21+) is required when your order is delivered.

How do I know I'm buying an authentic Casa de Ávila cigar?
Every cigar we sell is hand-rolled by Cuban-trained artisans using traditional methods, sourced and aged under our own strict standards. We sell exclusively through this site — we don't distribute through third-party resellers.

Shipping

How long does shipping take?
Orders are processed within 1–3 business days, then arrive within 3–7 business days via UPS, FedEx, or USPS Priority Mail.

Do you ship everywhere?
We currently ship within the United States only. Some states restrict mail-order tobacco delivery — if your address falls into one of those, we'll reach out to cancel and refund your order rather than ship it.

Why do I need to sign for my package?
Federal and state law require an adult signature (21+) for tobacco deliveries. We also can't ship to P.O. boxes for this reason.

Storage & Care

How should I store my cigars?
Keep them in a humidor or airtight container at roughly 65–70% humidity and 65–70°F. This keeps the wrapper supple and preserves the flavor profile as intended.

Can I age these cigars further myself?
Yes — our cigars are aged before they reach you, but many collectors continue aging them further in their own humidor. Flavor will continue to mellow and deepen over time.

Product

What's the difference between Mild, Medium, and Full?
It refers to the strength and intensity of the blend. Mild is smoother and lighter-bodied, Medium offers more depth, and Full delivers the boldest, richest smoke. Each box of five is crafted to that specific profile.

How many cigars come in a box?
Each box contains five cigars ("Cinco Cigarros Hechos a Mano" — five cigars, hand-made).

Payment & Returns

What payment methods do you accept?
[Insert accepted methods — e.g. major credit cards, Shop Pay, etc.]

What's your return policy?
[Insert your actual return window/condition — tobacco products are often final sale once opened; let me know your policy and I'll write the clause properly.]

Contact

Still have a question?
Reach out at [email/phone] — we're happy to help.