Privacy policy

Privacy Policy — Casa de Ávila

Casa de Ávila ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit or purchase from our website (the "Site"), how we use it, and the choices you have.

By using the Site, you agree to the terms below. If you do not agree, please do not use the Site.

1. Age Restriction

Our products are intended for adults of legal smoking age (21+ in the U.S., or the minimum legal age in your jurisdiction) only. By using this Site, you confirm you meet this age requirement. We do not knowingly collect information from anyone under this age, and any such data discovered will be deleted.

2. Information We Collect

Information you give us:

Name, email address, phone number
Billing and shipping address
Age-verification information at checkout
Order history and preferences
Messages you send us (e.g. via contact form or email)

Information collected automatically:

IP address, browser type, device type
Pages viewed, time on site, referring URL
Cookies and similar tracking technologies (see Section 4)

Payment information: Payments are processed by Shopify Payments and/or our third-party payment processors. We do not store your full credit card number on our servers.

3. How We Use Your Information

We use the information above to:

Process and fulfil orders, including age verification for tobacco products
Communicate with you about orders, shipping, and customer service
Send marketing emails or offers (only if you've opted in — you can unsubscribe anytime)
Improve the Site, our products, and customer experience
Detect and prevent fraud
Comply with legal and tax obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to keep the Site functional (e.g. cart contents), remember your preferences, and understand how visitors use the Site (analytics). You can disable cookies in your browser settings, though some features of the Site may not work properly without them.

We may use tools such as Google Analytics and/or Meta (Facebook) Pixel to understand traffic and measure ad performance. These providers may set their own cookies subject to their own privacy policies.

5. How We Share Your Information

We share information only as needed to run our business:

Shopify — our ecommerce platform provider
Payment processors (e.g. Shopify Payments) — to process transactions
Shipping carriers — to deliver your order
Marketing/analytics providers — if you've opted in to marketing
Legal authorities — if required by law, subpoena, or to protect our rights

We do not sell your personal information to third parties.

6. Data Retention

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law (e.g. tax and accounting records).

7. Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications at any time
(California residents) Opt out of the "sale" or "sharing" of personal information
(EU/UK residents) Request data portability, or lodge a complaint with your local data protection authority

To exercise any of these rights, contact us using the details in Section 10.

8. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

This Site is not directed at anyone under the legal smoking age in their jurisdiction. We do not knowingly collect data from minors.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Casa de Ávila [Business Address] [Contact Email] [Phone Number, if applicable]

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.